1. Overview
This policy explains how Saylia LLC, a Washington limited liability company ("Saylia," "we"), handles your information when you use saylia.ai. The short version: your data is used to run and personalize Saylia — we do not sell it, we do not use it for third-party advertising, and we do not train AI models on it. Questions or requests: support@saylia.ai.
2. Information We Collect
- Account information. Your email address, and your name and profile picture if you sign in with Google or Apple, plus your plan tier and subscription status.
- Content you create. Your chat messages and conversations, memories the app saves about you (see Section 9 for controls), personas you create or remix, character cards you import, story game choices and progress, debate verdicts, likes, saves, and reports you file.
- Voice input. If you use voice input, your recording is sent to our transcription provider to be converted to text. We keep the resulting text as part of your chat; we do not store the audio recording.
- Payment information. Payments are processed by Stripe. We receive subscription status and billing events; we never see or store your full card number.
- Usage and device data. IP address, browser and device type, pages viewed and actions taken (product analytics), usage and cost records used to enforce plan limits, and error logs.
- Anonymous sessions. Some features can be previewed without an account using a temporary anonymous ID. Activity from that session (such as podcast listens and likes) is linked to your account if you sign up.
3. Cookies
We use cookies for signing you in (authentication session), your preferences (language, whether memory saving is on), connecting an anonymous preview session to a new account, crediting referrals, and first-party product analytics. We do not use third-party advertising cookies.
4. How We Use Information
- Providing and personalizing the Service — running your chats and games, saving memories so personas can remember you, and resuming where you left off.
- Safety and abuse prevention — enforcing rate limits and usage caps, preventing fraud, and investigating reports.
- Billing — operating paid plans and metering usage against your plan.
- Improving Saylia — first-party analytics about how features are used.
- Email — account and billing messages, and optional digests you can unsubscribe from with one click.
- Legal compliance — meeting our legal obligations and protecting our rights and our users.
5. AI Processing and Model Training
To generate persona and character responses, your messages are processed by our AI providers: Anthropic, and models accessed through OpenRouter, which serves them via its hosting providers. Voice input is transcribed by OpenAI, and character voices are synthesized by ElevenLabs. Research personas send your search queries to a web-data provider (HasData) to retrieve live results. These providers process your content to provide the feature and, under the service agreements and data-policy controls we use, do not use your content to train their models. Saylia does not train AI models on your content either.
6. Service Providers
We use a small set of providers to run Saylia. Each processes data only as needed for its function:
- Anthropic — generates AI persona responses.
- OpenRouter — routes chat requests to AI model hosting providers.
- OpenAI — transcribes voice input to text.
- ElevenLabs — synthesizes character voice audio.
- HasData — retrieves live web, shopping, and search results for research personas.
- Supabase — database, authentication, and file storage.
- Stripe — payment processing.
- Vercel — hosting and infrastructure.
- Upstash — rate limiting and caching.
- Resend — sending email.
- PostHog — first-party product analytics.
7. How We Share Information
We share data with the service providers above; when required by law or legal process; to protect the rights, safety, or property of Saylia, our users, or others; and, if Saylia is ever part of a merger, acquisition, or asset sale, with the parties to that transaction (we would notify you). Content you choose to share — share links, share cards, and personas you publish — is visible to anyone with the link. We do not sell your personal information and do not share it for third-party advertising.
8. Data Retention
We keep your data while your account is active. Conversations stay until you delete them; memories stay until you delete them or turn memory off; usage records, logs, and analytics are kept for limited periods needed for billing, security, and debugging. When your account is deleted, we delete or de-identify your personal data, with residual copies purged from backups over time. We may retain what is necessary to meet legal obligations or resolve disputes.
9. Your Controls and Rights
Built into the app:
- Memories — review and delete saved memories from the Memories page, or turn memory saving off entirely.
- Conversations — delete any conversation from the sidebar.
- Email — every digest includes a one-click unsubscribe.
By email, wherever you live: you can request a copy of your data, ask us to correct it, or ask us to delete your account and data by writing to support@saylia.ai from your account email. We respond within 30 days. California residents may exercise their rights to know, delete, and correct under the CCPA the same way; we do not sell or "share" personal information as the CCPA defines those terms, and we will never discriminate against you for exercising your rights. Users in the EEA, UK, and other regions with data-protection laws can use the same address for their local rights.
10. International Users
Saylia is operated from the United States, and your data is processed and stored in the United States, where privacy laws may differ from those where you live. By using Saylia, you understand your data will be transferred to and processed in the US.
11. Children
Saylia is not for children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has an account, contact us at support@saylia.ai and we will delete it.
12. Security
We protect your data with encryption in transit and at rest, database-level access rules that scope your data to your account, and strict internal access controls. No online service can guarantee absolute security, but we work to keep your data safe and will notify you as required by law if a breach affects you.
13. Changes
We may update this policy as Saylia evolves. The date at the top reflects the latest version, and we will notify you of material changes. See also the Terms of Service and Usage Policy.